Returns
Due to the nature of our products, we can only accept returns for items that have not been opened and in their original packaging. Ridden items will not be accepted. Returns must be initiated within 30 days after purchase. Please first contact us to request a return before shipping your item back to us.
To be eligible for a refund, your item must first be reviewed upon return. It must also be in the original packaging with all original contents. Customers are responsible for shipping returns to InMotion USA at their own expense. We reserve the right to charge a restocking fee subtracted from the refund amount. Opened / used / damaged items may increase the amount of the restocking fee.
Refunds (if applicable)
Due to increased cost of processing fees, we will only be able to refund your order minus $100 processing fee once the payment has been processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If any fees such as shipping and / or restocking fees are applicable, that amount will be subtracted from the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@myinmotion.com.
Shipping
To return your product, you should mail your product to:
InMotion USA
1850 Whitney Mesa Dr.
Suite 120
Henderson, NV 89014
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a pre-paid return shipping label from us, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty For U.S. Customers
1. Warranty
InMotion USA warrants to the original consumer purchaser of the Product (“Purchaser”) that it will be free from defects in materials and manufacture on the date of purchase and will remain serviceable for a period of one year after the date of Purchaser’s purchase, subject to the exclusions in the following paragraph.
Products purchased as "Refurbished" from InMotion USA are covered under warranty to be free from malfunction resulting from manufacturing defects for 90 days from date of purchase.
Products purchased as "Open Box" have warranty coverage of 6 months from date of purchase. Products purchased as "Refurbished" have warranty coverage of 30 days from date of purchase. Products purchased on sale are exempt from this warranty coverage.
Services provided have warranty coverage of 30 days from date of purchase. Should you have any issues with our services, please contact us to rectify the issue.
2. Exclusions from Warranty Coverage
This Limited Warranty does not cover Products purchased from unauthorized sellers or damage to the Product or any component part caused by any of the following: all external causes such as (but not limited to) dropping, accident, collision, abuse, vandalism, negligence, improper handling, maintenance, or storage, neglect; misuse such as riding over obstacles, overloading, racing, or otherwise using the Product contrary to the instructions and warnings contained in the user manual by InMotion; normal wear and tear, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements; cleaning with a high pressure water system, abrasives or solvents; damage and/or defects caused by unauthorized and/or improper attempts to repair, alter, disassemble or otherwise modify the Product or any of its components; damage caused by improper electrical connection, exposure to chemicals, water or excessive temperatures; and/or any damage and/or failure resulting from earthquake, fire, flood or other casualty or acts of God.
3. Exclusion and Limitation of Other Warranties
The preceding warranty is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. Any implied warranties, including any warranty of merchantability or warranty of fitness for a particular purpose are limited in duration to the one year period of the preceding warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4. Exclusive Remedy
If the Product fails to conform to the preceding warranties, the Purchaser must notify InMotion within a reasonable time and in no event more than 30 days after the discovery of the nonconformity by e-mail to service@myinmotion.com. InMotion will provide a Return Authorization number and form. Purchaser must deliver the Product, together with proof of date of purchase to InMotion. Purchaser shall be responsible for and must prepay any shipping expense for return of the Product. InMotion will examine the Product and, in the event of a breach of warranty, will provide, at its sole option and within a reasonable period of time: (1) repair of any nonconforming Product or components or (2) replacement of any nonconforming Product or components with conforming product or components. Repaired or replacement products will conform to the warranty for the unexpired duration of the warranty period for the original, nonconforming Product. InMotion may use used or repaired material for all warranty claims. The remedy selected by InMotion in accordance with this paragraph shall be the exclusive and solve remedy for any breach of warranty.
5. Exclusion of Consequential, Incidental, and Other Damages
InMotion and its distributors and dealers shall not be liable for any incidental or consequential damages for breach of any warranty or for damages arising from nondelivery or from the use, misuse, or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
6. Choice of Law; Disputes; Severability
The laws of the State of California (excluding application of its choice-of-law rules) shall govern all matters arising out of or relating to this Limited Warranty, including without limitation, its validity, interpretation, construction, performance and enforcement. No action arising out of any claimed breach of warranty or breach of any remedial promise arising out of or relating to this Limited Warranty may be brought more than 1 year after the cause of action has accrued. If any part of this warranty is found to be void or unenforceable, then the remainder shall have full force and effect, and the invalid provision shall be partially enforced to the maximum extent permitted by law.
Warranty For Consumers Outside the U.S.
For consumers who buy their Product outside the U.S., the terms of the preceding warranty apply. In addition, InMotion grants to such consumers any additional warranty rights prescribed by the domestic statutory law regarding consumer warranties in effect where the consumer buys the Product, and InMotion does not curtail or limit those rights that cannot be excluded or limited under that law. The U.N. Convention on Contracts for the International Sale of Goods will not apply to the sale of the Product. Units purchased in the US must be returned to the US for any warranty repair.
Warranty For Commercial Buyers Worldwide
For buyers of the Product who use the product in their trade, business, or profession or for commercial activity, Sections 1, 2, 4, 5, and 6 of the preceding “Limited Warranty for U.S. Consumers” apply, but Section 3 of the Limited Warranty does not apply. Instead, the following provision applies:
Exclusion And Limitation Of Other Warranties
The express warranty contained in Sections 1 and 2 of the preceding “Limited Warranty for U.S. Consumers” is the exclusive warranty applicable to the Product and supersedes any prior, contrary or additional representations, whether oral or written. InMotion disclaims and excludes all other warranties, whether express, implied, or statutory, including any warranty of fitness for a particular purpose, and any implied warranties otherwise arising from course of performance, course of dealing, or usage of trade.